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Warranty Information

Pilot USA products have various lengths of warranties against malfunction due to defects in workmanship and materials. If such a malfunction occurs, the product will be replaced or repaired (at our option) without charge for materials or labor if delivered prepaid to the proper Pilot service facility. The warranty does not cover malfunction due to abuse or misuse of the product. Unauthorized repair by anyone other than Pilot USA Inc. or its agents will void the warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above exclusion may not apply to you.

Warranty Repair

For certified factory and warranted repairs, you must send your Pilot USA product directly to Pilot USA Inc. along with a copy of your purchase receipt. Please supply us with any information that describes the problem or symptoms you are encountering.

If you would like to call us to discuss your problem, many times we can diagnose and solve the problem over the telephone. However, there is no need to call us for an RMA number.

On warranted products, please send in your product with a check for $12.00 to cover the cost of return shipping, handling and insurance and include a copy of proof of purchase for a warranty repair. Expedited shipping services are available Overnight, 2-Day, and 3-Day if required. Shipments to Hawaii & Alaska must be charged for Overnight or 2-Day service.

We recommend sending packages via UPS or FED EX. If by U.S. Mail, please send insured and Return Receipt Requested so you can track the package if required.

Service / Evaluation Fee:

A charge of $15.00 per unit is charged to test and evaluate your non-warranted headset or intercom. If service is required, the $15.00 will be deducted from the total cost of the repair.

For repair of passive headsets or intercoms that have been used under normal wear and tear conditions, a maximum fee of $75.00 will be charged.

For repair of active noise reduction headsets that have been used under normal wear and tear conditions, a maximum fee of $250.00 will be charged.

Shipping and handling charges will be added to all orders.